Contact
Two channels, depending on what you need. Picking the right one gets you an answer fastest.
Order support
For anything about an existing order, delivery, payment, cancellation, a damaged parcel or a lost shipment, use the customer portal. It is connected directly to the fulfilment side and is the fastest route to a resolution.
Track your order using the order number and email from your confirmation, or start a live chat for anything that needs a person right away.
Cancellation requests must reach support within 24 hours of ordering and before the parcel ships; see how ordering works for the full shipping, cancellation and guarantee terms.
Everything else
For catalogue corrections, website issues, content questions, removal requests, copyright concerns or partnership and business enquiries, write to:
We read everything. Corrections get priority: if you spot a factual error on any medicine page or article, tell us which page and what is wrong, and we will check it against its sources and fix it. Our editorial standards explain how that process works.
Please do not send medical questions about your personal situation. We cannot answer them responsibly by email; that conversation belongs with a doctor or pharmacist who knows your history.