Terms of Use
Using Pharmacy Victoria means agreeing to these terms. They are written to be read, not skimmed, and they say nothing a fair reader would find surprising.
What Pharmacy Victoria provides
Pharmacy Victoria is a medicine information and comparison site with ordering. We publish educational content about active ingredients, conditions and treatment options, and we let you compare and order branded generics, the recognised alternatives to big-name brands. Orders are dispensed and shipped by pharmacy fulfilment partners, and payment is processed on a secure external payment page.
Partner fulfilment
Dispensing, shipping, payment processing and order-level support are performed by fulfilment partners, not by this website directly. The applicable shipping costs, timelines, cancellation window, delivery guarantee and returns rules are stated on how ordering works and form part of these terms for any order you place.
Your responsibilities
- Local rules are yours to know. Medicine regulations, prescription requirements and import rules differ by country. You are responsible for ensuring an order is lawful where you live.
- Prescriptions are real requirements. Where a medicine requires a prescription or pharmacist review, the fulfilment process may request it, and you must provide truthful information.
- Medical decisions belong with a clinician. Do not start, stop or change a medicine based on anything you read here without professional advice.
- Accurate details. You are responsible for the accuracy of the delivery and contact details you provide.
Information, not medical advice
Everything on this site is educational. It is researched against the standards described on how we research, but it cannot account for your personal medical history, other medicines or individual risks, and it is not a consultation, diagnosis or prescription. Every content page carries this disclaimer because it is true on every page.
Accuracy and availability
We work to keep information current and sourced, and we correct errors when they are found. Even so, content may contain inaccuracies or lag behind new evidence, product availability changes, and prices and currency conversions are indicative until confirmed at checkout. The site is provided as it is, without a promise of uninterrupted availability.
Brands and trademarks
Brand names and trademarks belong to their owners. They are used here to identify medicines, not to imply endorsement by or affiliation with their owners.
Acceptable use
Do not misuse the site: no attempts to breach its security, scrape it into a competing catalogue, place fraudulent orders, or use it to obtain medicines unlawfully. We may refuse or cancel orders where fraud or unlawful use is suspected.
Intellectual property
The site's original content, its articles, medicine write-ups, design and imagery, belongs to Pharmacy Victoria. You may quote reasonably with attribution; wholesale reproduction requires permission.
Limitation of liability
To the fullest extent permitted by law, Pharmacy Victoria is not liable for indirect or consequential losses arising from use of the site or reliance on its content. Nothing in these terms limits liability that cannot lawfully be limited, and nothing removes consumer rights that apply to you under local law. Order-level remedies, replacement or refund under the delivery guarantee, are described on how ordering works.
Changes
We may update the site and these terms; the current version is always this page. Material changes take effect when published here.
Contact
Questions about these terms: [email protected]. Order matters: the customer portal.